Exceptional Client Service

Our vison is to be the leader for exceptional client service. For us, exceptional client service is based on five key components that define BDO today: client needs, communication, commitment, people and value.

• Client needs - We invest a great deal of time in getting to know our clients: building personal relationships so that we can anticipate their needs and offer genuine added value. We aim always to fulfil our clients’ complex needs, through a combination of in-depth local market knowledge and global industry expertise and technical skills.
• Communication - Our top priority is to be clear, open and swift in all our communication. In practice, this means ensuring short lines of communication so our clients always know who to talk to. Our client teams, including our senior professionals, are easily contactable so their experience in offering in-depth industry expertise and commercially astute insights is readily available.
• Commitment - Our constant drive towards achieving the high expectations of our clients is in our DNA. This means that we are committed to providing the consistently high-quality service delivery to meet their clients’ needs. Our clients appreciate the outcome: efficient, constructive, workable and timely solutions, tailored to their particular needs.
• People - At BDO, we employ experienced people and empower them to make a difference through top-class training, opportunities and reward. By providing the right environment for our people and the right people for our clients, we ensure a focus on the delivery of exceptional client service in all our firms. Our people are proud to work for BDO and this is clearly seen when they talk about our global organisation and their interaction with our global clients.
• Value - At BDO, we believe that our new ideas and innovative thinking help clients achieve their objectives and contribute to their commercial success – now and in the future. The actionable advice we provide is backed by local and regional expertise, together with global experience. In our increasingly globalised economy that is an essential added value factor for every client’s business.